Shipping & Delivery Policy
Order Processing
All online orders are processed strictly after your payment (GCash or Bank Transfer) has been successfully verified and confirmed by our system administrators. Orders are processed on business days, from Monday to Friday, between 8:00 AM to 5:00 PM. Please note that business days do not include Saturdays, Sundays, and declared Holidays.
Delivery Address Accuracy
Delivery is available for addresses within the Philippines. The customer is entirely responsible for providing correct and complete delivery details during checkout, including:
• Name of recipient
• House no. or lot/block/phase no., street name, subdivision/village
• Barangay, town/city, province, and zip code
• Building name, unit/floor no., and compound (if applicable)
The use of vague abbreviations is highly discouraged. If a delivery is unsuccessful due to erroneous or incomplete details provided by the customer, any additional charges for re-delivery will be billed to the customer.
Delivery Timelines
Deliveries are carried out from 8:00 AM to 5:00 PM, Monday to Friday. Changes in schedules due to holidays will be posted on our website and official social media channels.
Depending on the assigned third-party courier, you can expect your motorcycle gears and accessories to be delivered within 2 to 3 shipping days for areas within Metro Manila, and 3 to 7 shipping days for areas outside Metro Manila. Shipping days do not include weekends, holidays, and the exact day the order is picked up from our North Caloocan store.
Receiving Your Items
To protect our customers, packages will only be surrendered to the person whose name is indicated on the delivery receipt. The recipient must present a valid proof of identification upon delivery. In cases where the intended recipient cannot be physically present, he/she must leave a signed authorization letter and a photocopy of their ID with their assigned representative.
Courier Limitations
We do not accept rush deliveries or special arrangements for exact delivery times. As we enlist the services of third-party couriers, we cannot guarantee that your package will arrive within a specific time of day. Moreover, Motolectron has no control over delays caused by weather-related issues, natural disasters, or courier logistics problems.
Track Your Order
You can easily monitor the status of your purchase directly through our system. Once your order has been packed and shipped out, its status will be updated on your account.
• Log in to your Motolectron account.
• Go to your Profile Menu and click on "My Orders".
• You will see the real-time status and the designated shipment tracking number.
We will also send you an email notification containing your tracking details. You may then proceed to the specific courier's tracking page to get live location updates regarding your shipment. Please note that tracking details on the courier's website may take up to 24-48 hours to accurately reflect for certain provincial areas.
Contact Us
If your order does not arrive within the indicated timeframe, please message us directly on our Official Facebook Page to inquire about your delivery status. We will gladly coordinate with the courier on your behalf.