FREQUENTLY ASKED QUESTIONS (FAQ)
PLACING AN ORDER
HOW DO I PLACE AN ORDER?
You can browse our catalog of premium motorcycle helmets, gears, and accessories on the Motolectron Online Ordering System. Simply click "Add to Cart" on your desired items, proceed to Checkout, provide your delivery details, and follow the payment instructions.
For additional assistance, you may directly message us on our Official Facebook Page from Monday to Friday between 8:00 AM to 5:00 PM, excluding holidays.
WHEN IS MY ORDER PROCESSED?
All orders are processed after the submitted payment is verified by an Administrator or Owner. A valid partial or full payment reserves the order; any remaining balance must be settled before fulfillment.
ARE ITEMS SAVED IN MY SHOPPING CART RESERVED UNDER MY NAME?
No. Saving items in your shopping cart or submitting an unpaid delivery-fee request does not reserve stock. Motolectron follows a first-paid, first-served policy: a valid payment submission holds the stock while an Administrator verifies it. The delivery fee is confirmed afterward and added to the final bill.
I HAD A PRODUCT IN MY CART, BUT NOW IT'S NO LONGER AVAILABLE, WHAT HAPPENED?
If an item in your Cart is no longer available, another customer submitted a valid payment first. Placing an item in your Cart does not reserve it.
CAN I CANCEL MY ORDER?
Since inventory allocation starts with a valid payment submission, review all order details before uploading your proof. Once payment is verified and the order is being prepared, cancellations are no longer accepted.
PAYMENTS
HOW DO I PAY?
We offer secure and direct payment methods for online orders:
• Mobile / E-Wallet: GCash. You may transfer a partial product payment, the full product total, or wait for the delivery fee and pay the final total in one transfer. For every payment, enter the GCash Reference Number and upload a screenshot of the receipt.
• Bank Transfer: Banco de Oro (BDO) and Bank of the Philippine Islands (BPI).
As there are multiple ways to settle your order, please follow the steps provided upon checkout. Your order will be confirmed once our admin verifies your reference number.
Note: For walk-in customers at our physical store, our POS accepts Cash, GCash (QR), and Installment Financing via Home Credit, Salmon, and Skyro.
HOW DO I KNOW IF MY PAYMENT SUCCESSFULLY WENT THROUGH?
Once an Administrator or Owner verifies your GCash or Bank Transfer reference, your order status in your "My Orders" dashboard will update. You will also receive a system notification. If there is an issue with your payment, we will notify you immediately.
DO YOU ACCEPT CASH ON DELIVERY (COD)? DO YOU ALLOW MEET-UPS?
Sorry, but we do NOT accept Cash on Delivery (COD) or meet-up options to ensure inventory accuracy and prevent bogus buyers. However, you are very welcome to visit our physical store in North Caloocan to personally view, fit, and purchase our wide range of products!
WHEN IS THE DEADLINE TO PAY FOR MY ORDER?
Choose a partial product payment, full product payment, or one final payment after the delivery fee is confirmed. The final bill always shows the product total plus delivery minus verified payments. Settle any remaining balance within the deadline shown; once fully paid, the balance becomes ₱0.00.
DELIVERY
WHERE DO YOU DELIVER?
Delivery is limited to addresses within the Philippines. The customer is responsible for providing correct and complete delivery details:
Name of recipient
• House no., street name, subdivision/village
• Barangay, town/city, province, and zip code
The use of abbreviations is highly discouraged. If delivery is unsuccessful due to erroneous details, the customer will be charged for re-delivery.
WHEN CAN I EXPECT THE DELIVERY?
Depending on the assigned courier, you may expect your orders to be delivered within 2 to 3 shipping days for areas within Metro Manila, and 3 to 7 shipping days for areas outside Metro Manila.
I CANNOT RECEIVE THE PACKAGE MYSELF. CAN I ASK SOMEONE ELSE TO RECEIVE IT FOR ME?
To protect the customer, packages will only be surrendered to the person whose name is indicated on the delivery receipt and who can present a valid ID. If you cannot be physically present, your assigned representative must provide an authorization letter and a photocopy of your ID.
STORE PICK-UP (NORTH CALOOCAN)
WHAT IS THE STORE PICK-UP OPTION?
The "Store Pick-Up" option allows you to order online and collect your items directly from the Motolectron North Caloocan store, free of shipping charges.
WHEN CAN I PICK UP MY ORDER?
You may pick up your order only AFTER your payment has been verified and your order status on your dashboard updates to "Ready for Pick-Up". Pick-up schedule is Monday to Friday, 8:00 AM to 5:00 PM.
CAN I BOOK A RIDER (GRAB/LALAMOVE) TO PICK UP MY ORDER?
Yes! You may use third-party couriers like Grab or Lalamove. However, you must inform our team first by messaging our Official Facebook Page before booking. The rider must present your Name and Order Number to our dispatch team.
RETURNING AN ITEM
HOW DO I RETURN/EXCHANGE AN ITEM?
We accept returns within 7 days of receipt, strictly for items with factory defects, transit damage, or if you received the wrong size.
Return Instructions:
• Message Us: Send a direct message to our Official Facebook Page with your Order Number and clear photos/videos of the defect or the wrong item.
• Assessment: Our support team will assess your request. The item must be in its original condition, unused, with all packaging, visor films, and tags intact.
• Return: Once approved, you can ship the item back to us or bring it directly to our North Caloocan store for a replacement or store credit.
ACCOUNT
DO I NEED TO REGISTER TO ORDER?
Yes, registration is required. As a registered user, you can easily track your purchases, view your order history, and save your delivery addresses.
HOW DO I REGISTER AND IS IT SECURE?
Click ‘Sign Up' on the Motolectron homepage. To ensure your security, Motolectron uses a One-Time Password (OTP) verification system. You will need to verify your email address via OTP before your account is fully activated. Your information is protected under the Data Privacy Act of 2012.
WHAT IF I FORGOT MY PASSWORD?
In the Login window, simply click on "Forgot your password?". Follow the on-screen instructions to reset your password. If you need further assistance, please message us on our Official Facebook Page.
BRANCHES
DO YOU HAVE A PHYSICAL STORE?
Yes! Motolectron is based in North Caloocan. You can visit us to check out our premium helmets, gears, and try out our Point-of-Sale (POS) system for fast, in-store transactions!