Return, Exchange, Cancellation & Refund Policy

General Conditions

Returns, refunds, and exchanges are subject to the following conditions:

• Products valid for returns, refunds, or exchanges are strictly those received with factory/manufacturer defects, transit damage, or incorrect items delivered.

• Change of Mind: We do not accept returns or exchanges simply due to a change of mind once the purchase is completed.

• Sale / Promotional Items: Items bought on clearance or special promotional sales are non-refundable and non-returnable.

• Timeline: Defective, damaged, or incorrect items must be reported within seven (7) calendar days upon receipt of your order. Requests submitted past this 7-day period will no longer be eligible.

• Condition: Items must be returned in their original purchase condition, unused, with all original tags, manuals, visor films, brackets, screws, and packaging intact.

• Sets & Bundles: Defective items that are part of a bundle or set (e.g., intercom dual packs, mag sets) must be returned as a complete set.

1. Defective Merchandise

If you receive a motorcycle helmet, intercom, gear, or accessory with a manufacturer's defect:

• Message us immediately via our Official Facebook Page.

• Send a clear photo or video showing the defect along with your Order Number and a picture of the receipt/waybill.

• Our support team will guide you through the return evaluation procedure.

Once received, our team will inspect the item to verify the manufacturer defect. If approved, we will ship a replacement item to you. Alternatively, you may bring the defective product directly to our Motolectron North Caloocan physical store for faster inspection and replacement.

2. Incorrect Merchandise Received

In the unlikely event that you received the wrong item, size, color, or variant:

• Please message us immediately on our Official Facebook Page with your order details and photos of the received item.

• The item must remain in its original, unused condition with complete packaging and tags attached.

We will coordinate the return and ensure the correct product is dispatched to you promptly.

3. Wrong Size Ordered (Helmets & Riding Gears)

We understand that getting the right fit is crucial for rider safety. We accept size exchanges for Helmets, Riding Jackets, and Gloves if the ordered size does not fit you:

• Contact us through our Official Facebook Page or bring the item directly to our Motolectron North Caloocan physical store to fit and exchange for the correct size (subject to stock availability).

• The item must be in 100% brand-new, unused condition with all visor protectors, tags, and box inserts intact.

• For size exchanges processed via delivery courier, the customer will shoulder the shipping cost both ways.

4. Return Exceptions

Motolectron reserves the right to decline any return or exchange request if any of the following is observed:

• Signs of use, wear and tear, road use, scratches, drops, or dents on helmets, visors, topboxes, or mags.

• Altered, modified, or improperly installed parts (e.g., modified brackets, spliced intercom wiring).

• Removal of protective films (such as visor protective stickers) or missing brand tags.

• Missing accessories, bolts, base plates, charging cables, user manuals, or original product boxes.

5. Refunds & Store Credit

For approved returns where a replacement is unavailable due to out-of-stock inventory, reimbursement will be issued in the form of Store Credit usable for your next purchase online or at our physical store.

• To initiate a return, replacement, or store credit request, simply send a direct message to our Official Facebook Page: Motolectron North Caloocan Facebook Page and our staff will assist you.